rokue.co

Privacy Policy

JN Solution (Company No. 003610722H) (“JN Solution”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store and disclose your personal information when you visit our website, create an account, make a purchase, communicate with us, or otherwise use our services.

We process personal data in accordance with applicable laws in Malaysia, including the Personal Data Protection Act 2010 (Act 709) and its applicable amendments, regulations and guidelines.

1. Information We Collect

When you use our website or place an order, we may collect information including:

  • Full name
  • Billing address
  • Shipping or delivery address
  • Email address
  • Telephone number
  • Order and purchase information
  • Products viewed or added to cart
  • Account username and password, where applicable
  • Payment and transaction information
  • IP address
  • Browser and device information
  • Website activity and usage information
  • Communications between you and JN Solution
  • Any other information you voluntarily provide to us

We generally do not directly store complete credit or debit card information where payments are processed through third-party payment gateways.

2. How We Collect Your Information

We may collect personal data when you:

  • Visit or browse our website
  • Create a customer account
  • Add products to your shopping cart
  • Place or pay for an order
  • Subscribe to marketing communications
  • Contact customer service
  • Submit a form, review or enquiry
  • Participate in promotions or campaigns
  • Interact with cookies and similar technologies on our website

We may also receive information from payment processors, courier companies, advertising platforms, analytics providers and other service providers used to operate our business.

3. How We Use Your Information

We may process your personal data for purposes including:

  • Processing and fulfilling your orders
  • Processing payments
  • Delivering products to you
  • Providing order confirmations and delivery updates
  • Managing returns, refunds and exchanges
  • Providing customer support
  • Maintaining customer accounts
  • Preventing fraud and unauthorised transactions
  • Improving our website, products and services
  • Maintaining website security
  • Conducting internal reporting and analysis
  • Complying with accounting, tax and legal requirements
  • Resolving complaints or disputes
  • Sending promotional messages, where you have consented or where permitted by law

You may unsubscribe from marketing communications at any time using the unsubscribe method provided or by contacting us.

4. WooCommerce and Website Data

Our online store may use WooCommerce and related technologies to manage products, shopping carts, customer accounts, orders, checkout and other e-commerce functions.

When you shop with us, information may be stored or processed to:

  • Keep track of products you have viewed
  • Remember the contents of your shopping cart
  • Calculate shipping and taxes
  • Process checkout
  • Maintain your order history
  • Manage customer accounts
  • Prevent fraudulent transactions

5. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember login sessions
  • Remember customer preferences
  • Analyse website traffic
  • Measure advertising performance
  • Improve website functionality
  • Detect fraud and security threats

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Payment Information

Payments may be processed through third-party payment gateways or financial institutions.

When you make a payment, certain information may be provided directly to the relevant payment provider for the purpose of authorising and processing the transaction.

Payment providers process information according to their respective privacy policies and security requirements.

JN Solution does not control the privacy practices of independent third-party payment providers.

7. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to:

  • Payment gateway providers
  • Banks and financial institutions
  • Courier and logistics providers
  • Website hosting providers
  • WooCommerce-related service providers
  • IT and cybersecurity providers
  • Accountants, auditors and professional advisers
  • Analytics and advertising service providers
  • Government authorities or regulators where required by law
  • Law enforcement agencies where legally required
  • Business partners involved in fulfilling your transaction

We do not sell your personal data to third parties.

8. Cross-Border Processing

Some technology, hosting, analytics, payment, cloud or service providers may process information outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable Malaysian data protection requirements.

9. Data Security

We take reasonable administrative, technical and organisational measures to protect personal data against:

  • Loss
  • Misuse
  • Unauthorised access
  • Unauthorised disclosure
  • Alteration
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords confidential.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax, accounting, fraud-prevention and business requirements.

Order records may be retained for longer periods where required for accounting, taxation, legal or regulatory purposes.

When information is no longer reasonably required, we may securely delete, destroy or anonymise it.

11. Your Rights

Subject to applicable Malaysian law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete personal data
  • Withdraw consent where processing is based on consent
  • Request information regarding how your personal data is processed
  • Opt out of direct marketing communications
  • Exercise other rights available under applicable data protection laws

Certain requests may be subject to legal limitations or retention requirements.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

JN Solution is not responsible for the privacy practices, security or content of websites operated by third parties.

You should review the privacy policy of any third-party website before providing personal information.

13. Children

Our website and products are not intentionally directed toward children who are not legally capable of entering into a transaction without the consent of a parent or legal guardian.

Where appropriate, purchases by minors should be made under the supervision of a parent or legal guardian.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices
  • Our website
  • Our services
  • Technology
  • Legal or regulatory requirements

The updated policy will be published on this website together with the revised effective date.

15. Contact Us

For questions, requests or concerns regarding this Privacy Policy or your personal data, please contact:

JN Solution
Company No.: 003610722H
Email: hello@rokue.co
Telephone: 03-3362 1001
Business Address: 2nd Floor, Block 18, Empire Gallery, Jalan Empayer/KU1, 41150 Klang, Selangor, Malaysia
Website: www.rokue.co